Slow replies lose customers. A Ledgerline Virtual Associate answers your inbox, chat and phone, follows your scripts and escalation rules, and logs every interaction in your help-desk tool. Response times and quality are tracked in your monthly scorecard.
Tasks we take off your desk
- Email and live-chat support
- Inbound and outbound calls
- Order, booking and account queries
- Complaints handled to your escalation rules
- Knowledge-base and macro updates
- Customer-satisfaction follow-up
Tools
Trained on the software you already use.
ZendeskFreshdeskGorgiasIntercomHubSpot ServiceRingCentralAircallWhatsApp BusinessHelp ScoutZoho DeskLiveChatTidioDialpadTalkdeskFive9TrustpilotShopify Inbox
Why Ledgerline
Built for how you work.
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Clear spoken English
Recorded interviews you can watch before choosing.
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Response-time targets
Agreed targets, tracked every month.
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Grow the team easily
Add more people as volume grows, with the same supervision.
Pricing
Recommended packages
One monthly fee covers salary, benefits, equipment, backup power and internet, supervision and leave cover.
Questions
What clients ask
Can they cover evenings or weekends?
Yes. Shifts can be scheduled to match your peak hours.
Can they use our scripts?
Yes. We train them on your scripts, tone and escalation rules in the first week.