Small IT teams and managed-service providers drown in simple tickets. A Ledgerline helpdesk team member handles password resets, new-user setups, Microsoft 365 administration and ticket triage, following your runbooks and escalation rules.
Tasks we take off your desk
- Ticket logging, triage and routing
- Password resets and account unlocks
- New starter and leaver set-up
- Microsoft 365 and Google Workspace admin
- Basic device and software troubleshooting
- Asset register and licence tracking
- Knowledge-base updates
Tools
Trained on the software you already use.
Microsoft 365 adminEntra ID / Azure ADIntuneGoogle AdminFreshserviceJira Service ManagementConnectWiseHaloPSAServiceNowNinjaOneDatto RMMTeamViewerAnyDeskBitdefender GravityZone1PasswordZoom admin
Why Ledgerline
Built for how you work.
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Runbook-driven
Follows your procedures and escalation matrix exactly.
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Shift coverage
Extend your support hours without night-shift costs at home.
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Least-privilege access
Admin rights limited to what each task needs.
Pricing
Recommended packages
One monthly fee covers salary, benefits, equipment, backup power and internet, supervision and leave cover.
Questions
What clients ask
Are they qualified?
Helpdesk candidates are tested on troubleshooting and Microsoft 365. Many hold CompTIA or Microsoft fundamentals certifications.
Do you offer tier-2 or tier-3 support?
Not yet. We focus on first-line support and escalate to your team or provider.