Tech companies need people for the work around the product: first-line support tickets, onboarding new customers, testing releases and keeping internal systems tidy. Ledgerline team members handle that work inside your tools, so your engineers can stay focused on building.
Tasks we take off your desk
- Tier-1 helpdesk tickets and escalation
- Customer onboarding and success check-ins
- Manual QA testing and bug reports
- User administration in Microsoft 365 or Google Workspace
- Documentation and knowledge-base articles
- Licence, asset and subscription tracking
- Billing support and renewals admin
Tools
Trained on the software you already use.
JiraZendeskFreshdeskIntercomHubSpotMicrosoft 365 adminGoogle AdminSlackConfluenceTestRailJira Service ManagementFreshserviceServiceNowNinjaOneTeamViewerAnyDeskGitHubNotionLinearPostman
Why Ledgerline
Built for how you work.
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Runbook-driven
Works to your procedures and escalation rules from day one.
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Longer support hours
Add early or late shifts to cover more of your customers' day.
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Least-privilege access
Only the permissions each task needs, on locked-down devices.
Pricing
Recommended packages
One monthly fee covers salary, benefits, equipment, backup power and internet, supervision and leave cover.
Questions
What clients ask
Do you provide software developers?
Not yet. We focus on support, QA, operations and admin roles around your product.
Can they work in our ticketing system?
Yes. They work directly in your tools, using accounts you control.