Online sellers juggle customer messages, returns, marketplace payouts and stock. A Ledgerline Virtual Associate keeps customers happy, and a Professional Associate makes sure every payout, fee and refund lands correctly in your books.
Tasks we take off your desk
- Customer emails, chat and order queries
- Returns, refunds and exchanges
- Product listing and description updates
- Shopify, Amazon and Takealot payout reconciliations
- Supplier invoices and stock-cost tracking
- Review requests and social inbox management
Tools
Trained on the software you already use.
ShopifyWooCommerceAmazon Seller CentralTakealot Seller PortalGorgiasZendeskA2XXeroQuickBooksBigCommerceeBay Seller HubEtsyShipStationKlaviyoMailchimpCanvaMeta Business SuiteGoogle Merchant Center
Why Ledgerline
Built for how you work.
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Extended hours
Shifts can cover your evenings and weekends when customers shop.
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Payouts that tie up
Marketplace fees, refunds and payouts reconciled to the cent every month.
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Scales with peaks
Add a second person for Black Friday or the festive season.
Pricing
Recommended packages
One monthly fee covers salary, benefits, equipment, backup power and internet, supervision and leave cover.
Questions
What clients ask
Can they work weekends?
Yes. We can schedule weekend shifts. Tell us the hours you need on the discovery call.
Do you support Takealot sellers in South Africa?
Yes. Our team is trained on Takealot payouts and SA VAT conventions.