Recovering overdue accounts takes steady, patient follow-up, and it must stay within the rules. Ledgerline agents work your call and email queues using your approved scripts, log every contact, and set up payment arrangements for your approval. Compliance training is part of every placement.
Tasks we take off your desk
- Outbound calls, emails and SMS to overdue accounts
- Payment plan set-up within your approved limits
- Account notes and status updates
- Inbound customer queries and disputes logged
- Skip-tracing research (where permitted)
- Daily and weekly recovery reports
Trained on the software you already use.
Built for how you work.
Compliance-first
Scripts, call recording and rules agreed with you before day one.
Calm, clear English
Recorded interviews you can watch before choosing.
Measured daily
Contacts, promises to pay and recoveries reported every week.
Recommended packages
One monthly fee covers salary, benefits, equipment, backup power and internet, supervision and leave cover.
What clients ask
Do your agents know the rules in our country?
We train every agent on your scripts and the rules you give us (such as FDCPA in the US or FCA guidance in the UK). Compliance responsibility stays with your business.
Can they take payments?
They can direct customers to your secure payment channels. They never take card details by hand.